Title and Registration Specialist I

Lithia & Driveway•Paramus, NJ

3d•$35,000 - $55,000

About The Position

Are you detail-oriented and passionate about providing excellent customer service? Paramus Honda, powered by Lithia and Driveway, is hiring a Title and Registration Specialist. In this role, you'll coordinate vehicle purchases across all business channels, ensuring all purchase and DMV paperwork is accurate and processed promptly. Why You'll Love Working With Us: The full salary range for this position is $35,000-55,000 annually. The anticipated starting pay for this role is $20-25, based on factors such as skills, experience, and internal equity. Final compensation will be determined through the interview process and in accordance with applicable pay equity and transparency laws. Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

Requirements

Attention to Detail: Strong attention to detail to ensure accuracy in paperwork.
Communication Skills: Excellent communication skills for effective customer and team interactions.
Time Management: Ability to manage time efficiently and prioritize tasks.
Active Listening: Active listening skills to understand and address customer concerns.
Critical Thinking: Critical thinking skills to solve problems effectively.
Adaptability: Ability to quickly adapt to role requirements and work independently.
Proactive: Acts and adapts to change, and does the right thing.
Self-Motivated: Self-motivated, accountable, results-focused, plans and follows through.
Continuous Learner: Humble, shares best practices, eager to learn, measures performance, and adapts to improve results.
Team Player: Thrives on a team, stays positive, and lives our company values.
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

Preferred Experience: 2+ years of experience in a vehicle dealership and/or processing vehicle registration paperwork preferred.

Responsibilities

Document Management: Print, review, and analyze inbound vehicle purchase title and registration documents for accuracy, then upload/submit required paperwork to appropriate government agencies.
Problem Solving: Research and resolve vehicles without titles that have aged beyond 15 days, primarily for administrative issues and occasionally more complex problems.
Sales Support: Print, review, and analyze outbound vehicle sale contract paperwork for accuracy, then upload/submit required paperwork to appropriate government agencies.
Customer Interaction: Work directly with customers to resolve registration/title issues as needed.
Effective Communication: Develop strategies to diagnose and resolve issues promptly, and communicate effectively with customers via chat, phone, and CRM/email.
Government Liaison: Work directly with government personnel to resolve registration/title issues as needed.
Follow-Up: Follow up with personnel on any issues needing correction during purchase or sale.
Performance Standards: Meet performance standards for accuracy, timeliness, cure rates, and efficiency as established by the company.
Additional Tasks: Perform additional tasks as needed.