Title and Registration Specialist I

Lithia & Driveway•Walnut Creek, CA

2d•$19 - $29•Onsite

About The Position

Walnut Creek Subaru is a part of Lithia & Driveway (NYSE: LAD), the largest automotive retailer in the U.S. and was named a 2024 Top Workplaces award winner. We are one of the fastest-growing companies on the Fortune 500 (124 for 2025). With over 480+ dealerships worldwide representing over 50 brands in 3 countries! Hiring now: Title and Registration Specialist Schedule: Full-Time Monday - Friday, 8am-5pm (flexible) Location: 2646 N. Main St., Walnut Creek, CA. Pay: $18.53 - 29.09 DOE 80 Hours of PTO front loaded on day one Great benefits and career opportunities! What You’ll Do: Review and analyze inbound and outbound vehicle title and registration documents for accuracy and submit them to the appropriate government agencies. Research and resolve vehicle title issues for both purchased and sold vehicles that have aged beyond 15 or 30 days respectively. Communicate directly with customers via chat, phone, and email to resolve registration/title issues and answer questions about purchase paperwork. Work directly with government personnel when needed to resolve registration or title discrepancies. Follow up with internal LAD personnel to correct issues identified during the purchase or sale process. Meet company-established benchmarks for accuracy, timeliness, cure rates, and efficiency. Apply effective strategies to diagnose and resolve administrative and occasionally complex issues in a timely manner. Perform additional tasks and responsibilities as needed to support the title and registration function.

Requirements

Experience: 1+ years of experience in a vehicle dealership and/or processing vehicle registration paperwork is preferred.
Strong attention to detail – essential for reviewing and processing title and registration documents accurately.
Excellent communication skills – for interacting with customers, internal teams, and government personnel.
Time management – to meet deadlines and performance standards.
Active listening – to understand and resolve customer and administrative issues effectively.
Critical thinking – for diagnosing and resolving both routine and complex title/registration problems.
Ability to work independently – especially important in a role that requires self-motivation and accountability.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Review and analyze inbound and outbound vehicle title and registration documents for accuracy and submit them to the appropriate government agencies.
Research and resolve vehicle title issues for both purchased and sold vehicles that have aged beyond 15 or 30 days respectively.
Communicate directly with customers via chat, phone, and email to resolve registration/title issues and answer questions about purchase paperwork.
Work directly with government personnel when needed to resolve registration or title discrepancies.
Follow up with internal LAD personnel to correct issues identified during the purchase or sale process.
Meet company-established benchmarks for accuracy, timeliness, cure rates, and efficiency.
Apply effective strategies to diagnose and resolve administrative and occasionally complex issues in a timely manner.
Perform additional tasks and responsibilities as needed to support the title and registration function.