Title and Registration Specialist I

Lithia & Driveway•North Brunswick Township, NJ

About The Position

The Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles. The T&R Specialist I generally will report to either a Title and Registration Supervisor or Accounting Supervisor. Responsibilities (NOTE: In some instances, depending on assigned work function, job duties may emphasize certain elements more than others.) Print, review, and analyze inbound purchase of a vehicle’s consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues Print, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues Be comfortable working directly with customers when needed to resolve registration/title issues Have effective strategies to diagnose and resolve issues in a timely manner Communicate effectively with customers through chat, phone, and CRM/email Answer Customer questions regarding the Purchase paperwork Be comfortable working directly with government personnel when needed to resolve registration/title issues Have effective strategies to diagnose and resolve issues in a timely manner Communicate effectively with customers through chat, phone, and CRM/email Answer Customer questions regarding the Purchase paperwork Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale Meet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company Additional work and tasks as needed Skills and Qualifications Strong attention to detail Excellent communication skills Time management Active listening skills Critical thinking Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently High school diploma preferred 1+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferred Competencies Does the right thing, takes action and adapts to change Self-motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Up to 1/3 of time: standing, walking, lifting up to 25 pounds Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing Reasonable accommodations may be made to enable individuals to perform the essential functions. NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

Strong attention to detail
Excellent communication skills
Time management
Active listening skills
Critical thinking
Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently
High school diploma preferred
1+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferred

Responsibilities

Print, review, and analyze inbound purchase of a vehicle’s consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicle
Research and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
Print, review, and analyze outbound sale of a vehicle’s contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchase
Research and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issues
Be comfortable working directly with customers when needed to resolve registration/title issues
Have effective strategies to diagnose and resolve issues in a timely manner
Communicate effectively with customers through chat, phone, and CRM/email
Answer Customer questions regarding the Purchase paperwork
Be comfortable working directly with government personnel when needed to resolve registration/title issues
Have effective strategies to diagnose and resolve issues in a timely manner
Communicate effectively with customers through chat, phone, and CRM/email
Answer Customer questions regarding the Purchase paperwork
Follow-up with appropriate LAD personnel on any issues that need correction during purchase or sale
Meet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the Company
Additional work and tasks as needed