Tire Bay Service Advisor Full Time

BJ's Wholesale Club•Manchester, NH

1d•Onsite

About The Position

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave. Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle. 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older). Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount. Eligibility requirements vary by position. Job Summary Responsible for assisting members in the selection and purchase of tires, providing a positive and professional experience, completing necessary tire bay documentation, maintaining a clean and inviting sales area, overseeing tire inventory management, and maintaining tire bay policies and procedures. Team Members: Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance. We strive for flawless execution and hold ourselves accountable. Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate. Ensure a safe and positive environment for our members and each other. Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals. Move with speed and agility in everything we do. Innovate and adapt so we can move as fast as the world around us. Maintain a friendly and positive attitude. Members: Deliver service excellence through all points of contact. Resolve and deescalate to address every member concern. Ensure a safe and positive environment and experience for the members. Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Club Standards: Work as a team to deliver GOLD club standards daily. Work with commitment and pride to deliver GOLD- Grand opening look daily All items stocked and promotional plans executed Maintain visible accurate signage Clean and organized, inside and out Major Tasks, Responsibilities, and Key Accountabilities Member Interaction Greeting Members Answer phones/return voicemails Provide quotes & follow up on previous quotes Schedule appointments & follow up on missed appointments Confirm appointments & review installation details Monitor & manage bay scheduler to ensure confirmed/cancelled/completed appointments are updated Act as lead in special order process Follow up on vendor emails regarding special orders/timing Complete yellow appointment labels & stage tires for upcoming appointments Propane filling Expertise Actively engage & expand tire product knowledge Thorough understanding of wheel alignments/tire wear Thorough understanding of TPMS along with tool expertise Assist members with questions & issues Be the tire warranty expert in club Attend training sessions as scheduled TIA level 100 certified Propane certified Maintain awareness of current spiffs/incentives Inventory Management Responsible for checking in stocking & special order tires Actively maintain tire warehouse/inventory and act as lead in putting tires away Monitor and pull I4 returns to vendor Manage and complete tire returns from members and to vendors Appearance Arrive to club daily in proper BJs uniform Maintain showroom standards & cleanliness Counter neat & organized Ensure current promotional materials are in place/remove expired Coffee station clean & stocked Member restroom showroom clean Paperwork correctly completed and filed Upcoming appointments printed, in pouches, with TPMS kits as appropriate

Requirements

Must be at least 18 years of age.
Valid driver’s license.
Strong interpersonal skills required.
Basic computer skills or a willingness to learn basic computer skills required.
Must pass TIA level 100 training course.
Ability to lift over 30 pounds with assistance.

Responsibilities

Assisting members in the selection and purchase of tires
Providing a positive and professional experience
Completing necessary tire bay documentation
Maintaining a clean and inviting sales area
Overseeing tire inventory management
Maintaining tire bay policies and procedures
Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures and compliance
Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate
Ensure a safe and positive environment for our members and each other
Embrace inclusion and diversity, by working together with collaboration and respect
Work as a team to achieve goals
Move with speed and agility in everything we do
Innovate and adapt so we can move as fast as the world around us
Maintain a friendly and positive attitude
Deliver service excellence through all points of contact
Resolve and deescalate to address every member concern
Ensure a safe and positive environment and experience for the members
Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA)
Work as a team to deliver GOLD club standards daily
Work with commitment and pride to deliver GOLD- Grand opening look daily All items stocked and promotional plans executed Maintain visible accurate signage Clean and organized, inside and out
Greeting Members
Answer phones/return voicemails
Provide quotes & follow up on previous quotes
Schedule appointments & follow up on missed appointments
Confirm appointments & review installation details
Monitor & manage bay scheduler to ensure confirmed/cancelled/completed appointments are updated
Act as lead in special order process
Follow up on vendor emails regarding special orders/timing
Complete yellow appointment labels & stage tires for upcoming appointments
Propane filling
Actively engage & expand tire product knowledge
Thorough understanding of wheel alignments/tire wear
Thorough understanding of TPMS along with tool expertise
Assist members with questions & issues
Be the tire warranty expert in club
Attend training sessions as scheduled
TIA level 100 certified
Propane certified
Maintain awareness of current spiffs/incentives
Responsible for checking in stocking & special order tires
Actively maintain tire warehouse/inventory and act as lead in putting tires away
Monitor and pull I4 returns to vendor
Manage and complete tire returns from members and to vendors
Arrive to club daily in proper BJs uniform
Maintain showroom standards & cleanliness
Counter neat & organized
Ensure current promotional materials are in place/remove expired
Coffee station clean & stocked
Member restroom showroom clean
Paperwork correctly completed and filed
Upcoming appointments printed, in pouches, with TPMS kits as appropriate