TikTok Shop Strategy & Operations Manager

Pearl West•Los Angeles, CA

2d•$70,000 - $90,000•Hybrid

About The Position

The TikTok Shop Strategy & Operations Manager is the strategic right hand to the Head of TikTok Shop — the internal consultant, systems architect, and execution champion behind one of our fastest-growing commerce channels. You’ll build playbooks, design workflows, optimize operational systems, and ensure the entire TikTok Shop ecosystem (across four shops) is aligned with brand and revenue goals. This is a full-time North America position with influence across creators, community, reporting, paid amplification, and shop operations.

Requirements

3–5+ years of overall experience in e-commerce, social commerce, operations, or growth, with 1-2 years of experience in TikTok Shop strategy and operations.
Strong understanding of TikTok Shop, affiliate ecosystems, or marketplace operations
Proven ability to build SOPs, systems, and scalable processes
Analytical mindset with strong comfort in dashboards, spreadsheets, and reporting
Ability to operate cross-functionally and keep teams aligned
Fast execution speed — comfortable making decisions with imperfect information

Nice To Haves

Experience in performance marketing, GMV Max, or creator-led commerce
Prior consulting, strategy, or operations background
Familiarity with Airtable, Notion, reporting tools, or automation platforms
Experience in a high-growth startup or direct-response environmen

Responsibilities

Partner directly with the Head of TikTok Shop to set quarterly objectives, resource plans, and strategic initiatives.
Stay ahead of TikTok Shop updates, beta programs, and new features to identify early-mover advantages.
Build internal playbooks, SOPs, and repeatable systems for sourcing, onboarding, community, reporting, and creator management.
Ensure tactical execution aligns with shop and brand priorities across all teams.
Audit and optimize shop operations , including listings, logistics, messaging flows, creator onboarding, and content QC.
Develop performance dashboards, trackers, and operational reporting in collaboration with data teams.
Support campaign planning (Mega Sale Days, Flash Sales, GMV pushes).
Identify bottlenecks across the system and deploy fast solutions.
Lead cross-functional alignment between ops, paid media, community, and creators.
Drive experimentation frameworks across creators, messaging, content formats, and GMV Max