Tier Two IT Helpdesk Support

AFFINIA HEALTHCARE•Saint Louis, MO

55d

About The Position

The Tier Two IT Helpdesk Support is responsible for providing advanced technical support to end users at Affinia Healthcare, assisting them with complex IT-related issues via phone, email, or in-person. This includes troubleshooting and resolving hardware, software, and network issues, managing user accounts and permissions, and providing expertise in specialized software or systems.

Requirements

Associate's degree in IT or related field, or equivalent experience.
Minimum of 3 years of experience in providing IT helpdesk support or related technical support roles in an IT environment.
Strong technical skills in troubleshooting and resolving complex hardware, software, and network issues.
Excellent communication skills to effectively assist end users and document technical issues.
Ability to work independently and proactively identify and resolve technical problems.
In-depth knowledge of network protocols, operating systems, and specialized software or systems used at Affinia Healthcare.
Must possess a valid driver's license and automobile with insurance coverage as required by the State of Missouri.
Network+
A+
Security+

Responsibilities

Provide second-level technical support to end users via phone, email, or in-person.
Troubleshoot and resolve complex hardware, software, and network issues in a timely and efficient manner.
Manage user accounts, permissions, and group policies.
Provide expertise in specialized software or systems used at Affinia Healthcare.
Document technical issues and resolutions in the helpdesk ticketing system.
Collaborate with other IT teams to resolve issues or implement solutions.
Assist with IT projects or initiatives as assigned.
Provide training or guidance to Tier One IT Helpdesk Support
Collaborate with vendors and 3rd- parties to implement solutions
Other duties as assigned.