Tier II Service Desk Specialist (Part-Time)

Makpar • Kansas City, MO

23d • $22 - $25 • Hybrid

About The Position

The Desktop Support Technician provides technical assistance and support for hardware, software, and network-related issues. This role is responsible for troubleshooting problems, installing and configuring systems, and ensuring optimal performance of end-user devices. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset.

Requirements

• Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience).
• 6 months to 1 year of desktop support or IT helpdesk experience.
• Proficiency in Windows and macOS environments.
• Knowledge of Active Directory, Office 365, and basic networking concepts.
• Familiarity with imaging tools and remote support software.
• Familiarity with ticketing systems such as ServiceNow and Remedy.
• Strong communication, customer service, and problem-solving abilities.
• Must adhere to federal government IT security standards.
• Security Clearance eligibility to obtain and maintain a Public Trust clearance .
• Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minimum of 3 years to obtain.

Nice To Haves

• CompTIA A+
• Microsoft Certified Modern Desktop Administrator Associate
• ITIL Foundation

Responsibilities

• Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software issues in a timely manner.
• Install, configure, and maintain operating systems, applications, and security tools.
• Assist with onboarding and offboarding of employees, including device setup and account provisioning.
• Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system
• Collaborate with IT team members to escalate complex issues and implement solutions.
• Ensure compliance with organizational IT policies and security standards.
• Support remote users and troubleshoot connectivity issues via VPN or remote tools.

Benefits

• At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package.
• At Makpar, we believe in keeping our employees happy, healthy and engaged.
• We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
• Start your career today and be a part of something meaningful!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees