Tier II Network Application Support Tech

Intelligent Waves LLC • Hampden Township, PA

10h • Onsite

About The Position

As a Tier II Network Application Technician, you will provide hands-on application, network, and systems support for an emerging Department of Defense and Intelligence Community communications platform supporting our DISA customer. This role is based in Mechanicsburg, PA and operates in a fast-paced, mission-critical environment. You’ll be part of a blended team of contractor and government engineers responsible for day-to-day system health, administration, and advanced troubleshooting across application, network, and infrastructure layers. This includes resolving Tier II incidents, engaging directly with a high volume of community users, conducting root-cause analysis, and escalating issues when appropriate to ensure uninterrupted operations. Intelligent Waves delivers mission-focused multi-domain operational expertise and innovation to the Government through high-impact technology solutions in cybersecurity, data science, enterprise network & systems engineering, software development, and cognitive human performance. ANYTIME. ANYWHERE. ANY DOMAIN. Since 2006, we have proudly served federal agencies including the Department of Defense. Our ability to operate globally in a wide range of environments, coupled with our deep understanding of customer needs and requirements, enables us to provide cost-effective solutions to support the most complex missions. Adherence to all customer site protocols is mandatory for employees.

Requirements

• Experience with web-based technologies, Linux/Unix operating systems and generating DB queues
• Knowledge of WAN environments and supporting infrastructure, including routers, switches and firewalls
• Must have demonstrated rigorous troubleshooting skills on a large systems
• Active Secret level clearance required with an upgrade to Top Secret once on the contract.

Responsibilities

• Supporting a large scale full motion video architecture and proactively responding to and fixing issues with the application portal and networking backbone
• Providing internal and external customers with responsive, concise and accurate status or service updates, issues and risks
• Interacting in a technical team environment with software, network and systems engineers
• Identifying documenting, tracking and escalating issues to the Tier III support group as necessary
• Utilizing network related protocols and services as well as LAN/WAN implementation and troubleshooting
• Providing assistance with large scale system and architecture implementation and operational support
• Diagnosing system issues and fault isolation
• Performing other duties as assigned
• Shift rotation is required

Benefits

• Intelligent Waves offers a generous benefits package including medical, dental, vision, paid PTO, life and disability insurance.
• We invest in our employees’ futures by contributing with vesting starting from DAY 1, technical training, tuition bonuses, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed