IT Support Engineer, Tier II

Tech-Keys • Howell Township, NJ

1d • $70,000 • Onsite

About The Position

THIS IS NOT A REMOTE POSITION Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues. Tech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back. Apply to the position, upload your resume, and answer the questions in the application. Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview. Upon reviewing the video interview, we'll email you asking to setup an in-person interview. After the interview we will email you asking for references. We will call you letting you know our decision and discuss compensation. At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!

Requirements

• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience trouble shooting printers
• Experience with Azure
• Experience with datto

Nice To Haves

• Degree in Information Technology is a plus
• MS - 102 certification is a plus
• MD - 102 certification is a plus

Responsibilities

• Provide IT support to internal and external customers
• Troubleshoot and resolve IT related inquiries and problems
• Maintain and update our knowledge base and technical documents
• Ensure service delivery quality at all times
• Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
• Provide the best possible solution to clients
• Maintaining clear communication with clients
• Keeping assigned tickets organized and updated
• Periodic assignment of afterhours oncall support
• Periodic visits onsite at our clients

Benefits

• Up to $70K / Year, based on experience
• Health, Dental, Vision & other additional benefits
• 401K (With 4% Match) eligible after 90 Days
• Generous PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees