Tier II Desktop Support

SAIC•Washington, DC

About The Position

We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. JOB DESCRIPTION: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources. SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom.

Requirements

Bachelors and 2 years related experience, or 4+ years additional experience in lieu of degree
U.S. CITIZENSHIP REQUIRED
A+ Certification or higher required
Must be able to obtain a DOE Q clearance

Nice To Haves

Security+
Network+
HDI or ITIL certifications desired

Responsibilities

Installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements.
Performing software installations and upgrades to operating systems and layered software packages.
Scheduling installations and upgrades and maintains them in accordance with established IT policies and procedures.
Monitoring and tuning the system to achieve optimum performance levels.
Ensuring workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
Ensuring data/media recoverability by implementing a schedule of system backups and database archive operations.
Supporting media management through internal methods and procedures or through offsite storage and retrieval services.
Developing and promoting standard operating procedures.
Conducting routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Developing and maintaining a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responding to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reporting design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Providing support to customer/users where the product is highly technical or sophisticated in nature.
Interacting directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
Interacting with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources.