The Service Desk (Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role requires strong technical troubleshooting skills, customer service excellence, and the ability to manage incidents in alignment with defined service level agreements (SLAs). The contractor will support a wide range of enterprise IT services and technologies, ensuring reliable and efficient IT operations for both on-site and remote users. This role is stationed at Oak Ridge, TN and requires full on-site.