Help Desk Technical Tier I Support (54999)
About The Position
DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets. DataPath, Inc. is seeking Help Desk Technical Tier I Support to be the day-to-day operator of the TCF. Ensure the equipment necessary for ensuring fast, reliable, and secure exchange of information. This position is contingent upon contract award.
Requirements
- US Citizenship is required.
- Candidate must possess, or be able to obtain, DOD secret or top-secret clearance.
- Associate degree preferred in Networking.
- Shall have one of the following certifications: A+ CE, CCNA-Security, CND, Network+ CE, SSCP
- Shall have 7 years of experience with IT systems
- Shall have minimum of four (4) years in IT customer support and shall have two (2) years experience in a military environment.
- 11 years of recent specialized experience.
Responsibilities
- Shall field trouble calls via the phone and computer trouble ticketing system.
- Shall perform laptop imaging.
- Shall perform basic IP troubleshooting.
- Shall build user accounts on the domain.
- Shall add and remove computers from a Microsoft domain environment.
- Shall assign user accounts to appropriate groups and permissions.
- Shall build exchange mailboxes.
- Shall troubleshoot user email issues.
- Shall troubleshoot printers and map shared printers.
- Shall document trouble calls and computer/network actions for reporting purposes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
