Tier 3 Computer Repair Lead Technician

PlanITROI•Youngsville, NC

4d•$18 - $22•Onsite

About The Position

About PlanITROI : Since 2001, PlanITROI has been providing global reverse logistics, IT Asset Disposition, and Asset Recovery Services for OEMs, retailers, enterprises, education, and SMB organizations, committed to preserving the highest levels of environmental responsibility and data security while changing lives with their retired computing devices. PlanITROI leverages the circular economy to do social good, by turning clients returned, retired, or idle IT devices, laptops, PCs, smartphones, and tablets, etc., into re-certified, affordable technology solutions sold directly and through the largest retailers in the world! Position Overview: PlanITROI is seeking skilled Tier 3 Computer Repair Lead Technicians to join our IT Asset Disposition (ITAD) refurbishing team. This role is responsible for advanced-level diagnostics, repair, and refurbishment of computer hardware and related IT equipment. The Tier 3 Technician will serve as a subject matter expert, troubleshooting complex issues, supporting lower-tier technicians, and ensuring refurbished devices meet customer specifications and company quality standards. Full-time: Monday-Friday, 7 AM-3:30 PM

Requirements

5+ years of hands-on experience in computer repair, with proven expertise in advanced diagnostics and system rebuilding.
Must have experience leading & coaching Tier 1 and Tier 2 technicians.
Strong knowledge of hardware components, BIOS/UEFI, firmware updates, and system imaging processes.
Ability to diagnose and repair down to the component level (e.g., soldering, board-level troubleshooting a plus).
Must have experience in a goal-driven production/ITAD warehouse environment.
Must have experience in refurbishing processes and quality standards.
Proficient in using diagnostic tools, repair software, and documentation systems.
Strong problem-solving skills and attention to detail.
Excellent communication skills with the ability to support and mentor less experienced technicians.
Ability to lift up to 50 lbs. and stand for extended periods in a warehouse setting.

Nice To Haves

Education, training, and technical certifications (CompTIA A+) desired.

Responsibilities

Perform advanced troubleshooting and repairs on desktops, laptops, notebooks, Chromebooks, tablets, and other IT hardware.
Diagnose and resolve hardware and firmware issues that could not be resolved at Tier 1 or Tier 2 levels.
Rebuild, reconfigure, and upgrade systems, including component-level repairs such as motherboards, power supplies, and displays.
Test and verify functionality of repaired and refurbished devices to meet quality assurance standards.
Lead & coach Tier 1 and Tier 2 technicians with escalated repairs and provide training or mentorship as needed.
Document all repairs, parts used, and outcomes in company systems with accuracy and attention to detail.
Collaborate with production supervisor and quality control teams to ensure customer requirements are consistently met.
Maintain a clean, organized, and safe workstation in compliance with company policies.
Stay current with evolving IT hardware trends, repair methods, and refurbishing best practices.