Computer/Laptop Repair Technician
About The Position
Performs tasks associated with the testing, diagnosing, repair, and/or refurbishing of mobility products (Toughbooks & Toughpads). This includes disassembling (taking apart) and reassembling components after repairing or replacing parts. Company Overview: As technology evolves at a resounding pace, so too do the needs of our customers and the communities they serve. Support in today’s market has transitioned from simple warranty support to complex end-to-end solutions. With comprehensive service and support offerings, our job is to keep your team well-equipped, productive, and connected. Our highly trained staff of technicians provide expertise ranging from hardware integration and warranty support to product customization and field-ready kitting. Our multilingual customer engagement specialists are on standby, ready to assist your team with advanced troubleshooting and diagnostics 24/7/365. We are committed to providing best-in-class service and solutions, ensuring successful outcomes and enhancing the customer’s experience.
Requirements
- Experience in computer troubleshooting and repair, down to the subassembly level, including but not limited to the removal and replacement of hard drives, memory, modems, motherboards, etc.
- Working knowledge of Windows
- Possess good organizational, decision-making, and logical troubleshooting skills
- Effective written & oral communication skills
- Detail-oriented
- Ability to learn new applications and programs
- Must be able to lift 12 pounds to a height of 5 feet
- Ability to work independently as well as in a team environment
Nice To Haves
- A+ Certification a plus
Responsibilities
- Test, troubleshoot, and diagnose computer hardware failures
- Replace, adjust and/or repair faulty components
- Conduct testing and troubleshooting functions with the assistance of information in the form of written or verbal descriptions/diagrams
- Perform data input of required material
- Perform quality inspections for all completed processes
- Read and interpret schematic diagrams and technical manuals
- Research and order parts required for individual repairs
- Provide feedback to supervisors of any observed trends or unusual failure conditions
- Miscellaneous daily tasks, including quality control support and/or clean-up activities
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
