Tier 2 Technician

TriQuest Technologies • Fort Worth, TX

3d • $55,000 - $70,000 • Onsite

About The Position

Are you looking for a company that encourages technical growth? Each TriQuest team member dedicates over 200 hours to continuous professional development annually!
Join a growing technology company and broaden your skills working within various company environments and industries as a Tier 2 Technician. Since 1997, TriQuest Technologies has provided reliable & secure IT solutions for Fort Worth-area businesses.

The Tier 2 Technician position demands an individual with experience working as a desktop support technician in the IT industry. Experience will include familiarity with triaging support desk calls, using a support desk ticketing system, troubleshooting, desktop deployments, VOIP, network management, multi-factor, and documentation. The Tier 2 role requires a great communicator who can easily and instantly switch from speaking with a Microsoft expert to an Outlook novice, communicating with a variety of personalities while maintaining a calm and personable demeanor.

Requirements

• 2+ years of experience in a formal IT environment
• Bachelor’s degree (4-year degree is mandatory)
• A+ certification preferred (required within 90 days of employment)
• Experience in a formal IT control environment
• Experience with Intune Management
• Experience with Microsoft 365—Teams, SharePoint, OneDrive
• Experience deploying, designing, maintaining networks and VPN
• Experience managing IT tools and using them to manage application deployment
• Team members must present themselves in a professional manner and dress, including basic grooming, no piercings, gauges, excessive jewelry, embellishments, or visible tattoos (in short-sleeved company shirt). Hair, including facial hair, must be in conservative style and cut with natural hair colors. Applicant must be able to adapt to in-office and onsite working locations with a variety of customers and variety of user personalities. All team members must comply with standards of professional conduct and with a professional demeanor befitting the TriQuest Technologies brand and culture. This is a support role—candidate must be a team player, have a positive and helpful attitude, maintain calm demeanor, talk to vendors and customers over the phone and in-person, communicate clearly, and be able to assist users with technical issues by talking to them in non-technical terms. The essential functions described herein cannot be eliminated from this role or performed by others.
• Candidate must have the ability to sit for up to 8 hours in a day and full mobility of body to walk, stand, climb ladder, crawl under desks and in tight spaces. Must be physically capable of lifting and carrying 50 pounds, use arms to reach and push/pull, use hands to write, pinch small cables, and type—40 wpm minimum. Applicant must be able to communicate verbally clearly and professionally in English with a variety of end-users over the phone and in-person. Chosen candidate must pass our mandatory background check including—but not limited to—employment verification, academic records, business and personal reference checks, personal credit check, criminal background check, driving record check, physical examination, drug screen, and any other relevant background information.
• Candidate must be able to drive themselves to company office and onsite to customer locations within Dallas-Fort Worth metroplex.
• Candidate must be available and ready to work 8 a.m. to 5 p.m., Monday through Friday, and available for occasional work after hours and on the weekend.
• All team members work 42 hours per week with 4 hours dedicated to continuing education.

Nice To Haves

• Net+ certification preferred
• Sec+ certification preferred
• Cisco Meraki Solutions Specialist preferred
• Microsoft 365 Certified: Endpoint Administrator Associate preferred
• Additional industry certifications a plus, but not required
• Power BI, a plus

Responsibilities

• Provide day-to-day support desk related end-user requests, submitted incidents, and monitored events
• Perform root-cause analysis, develop solutions with team members, and assist or oversee remediation
• Troubleshoot and resolve desktop technical incidents
• Diagnose and resolve network connectivity issues
• Workstation and application maintenance
• Assist users with configuring their personal mobile devices to enhance their network experiences
• Update requests in the service desk application including customer contact information, work logs, and knowledge database
• Update desktop applications, security patches, etc.
• Hardware warranty maintenance: replace failing or damaged parts
• Update computer images with current revisions of software, including updates and patches
• Conduct routine desktop maintenance
• Monitor system performance
• Escalate issues, as warranted
• Complete other tasks, as needed

Benefits

• Annual company benefits include 8 paid holidays, 15 days paid time off (more earned with tenure) and focus on continuing education.
• Expense reimbursements and monthly payroll paid via direct deposit.
• We offer team members health, vision, and dental insurance, plus Simple IRA—with company match up to 3%—and a Health Savings Account.
• Technical team members receive mileage and cell phone stipends, company apparel, and continuing education budget for exams and materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level