NOC Technician Tier 2

TGI MAIN COMPANY • West Caldwell, NJ

1d • $75,000 - $85,000 • Onsite

About The Position

The NOC Technician 2 plays a key mid-level support role within the Network Operations Center. This position bridges the gap between frontline alert responders and senior engineering staff. The NOC Tech 2 is responsible for handling complex remediation of alerts, assisting with onboarding processes, and supporting infrastructure stability across managed clients. This position is ideal for a technician with advanced troubleshooting skills and a proactive approach to improving monitoring reliability and documentation.

Requirements

• Associate’s Degree in IT, Networking, or equivalent experience.
• 2+ years’ experience in NOC or Help Desk Tier II role.
• Strong troubleshooting skills across Windows Server systems and advanced networking.
• Familiarity with RMM tools and backup platforms.
• Experience with Microsoft PowerShell.
• Excellent written documentation and ticketing hygiene.
• Analytical thinker with a team-first attitude.
• Able to multitask and prioritize under time-sensitive conditions.

Nice To Haves

• CompTIA A+, Network+
• NinjaOne certification (preferred but not required)
• Microsoft 365 Fundamentals

Responsibilities

• Alert Remediation & Escalation Support Respond to and resolve alerts escalated from Tier I technicians.
• Troubleshoot backup failures, disk space issues, offline agents, and performance anomalies.
• Apply fixes directly in RMM tools (NinjaOne) or escalate to NOC Engineers as needed.
• Assist with the setup of monitoring profiles for new clients.
• Configure standard policies and thresholds in NinjaOne.
• Support deployment of software agents and onboarding runbooks.
• Review and report on Acronis backup job status.
• Initiate recovery testing in coordination with NOC Engineer.
• Document recovery steps and provide feedback on backup workflows.
• Update ticket and remediation documentation in ConnectWise Manage.
• Create and maintain SOPs related to RMM alert remediation.
• Participate in daily team syncs to report progress and share updates.

Benefits

• Dental insurance
• Health insurance
• Vision Insurance
• PTO
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree