Tier 2 NOC Generalist

Servit•Kennesaw, GA

3d•$65,000 - $75,000

About The Position

We are seeking a Tier 2 NOC Generalist with strong networking experience to join our team, supporting a nationwide customer base. This position blends Tier 2 support with hands-on involvement in IT infrastructure projects, with an emphasis on LAN/WAN design, network troubleshooting, and firewall configuration. The ideal candidate will bring a deep understanding of networking technologies and protocols, alongside systems engineering expertise in virtualization, desktop/server support, and Microsoft platforms.

Requirements

Strong experience managing routers, switches, firewalls, VPNs, and wireless technologies
Hands-on experience with Cisco, SonicWall, WatchGuard, and Meraki
Strong understanding of TCP/IP, VLANs, subnetting, NAT, and routing protocols
Minimum 5 years of hands-on IT support and engineering experience in an MSP or similar environment
High-level experience with Microsoft Windows Server 2008–2012 (and newer), including Active Directory, DHCP, DNS, RRAS, and RDP roles and services
Strong experience with Microsoft Windows desktop operating systems, including Windows 10, 8.x, 7, and XP
Understanding of IT security concepts, including NTFS file security and share permissions
Experience with Microsoft Office, Office 365, and related business productivity tools
Familiarity with Microsoft Exchange, Office 365, and hosted Exchange providers (Intermedia, RackSpace)
Experience with internet carrier technologies such as DSL and PRI
Hands-on experience with hardware vendors such as HP, Dell, IBM, and Lenovo, including component-level repair of servers, workstations, printers, and business peripherals
Exceptional customer service orientation and communication skills
Strong documentation, time management, and organizational skills
Certifications such as CCNA, CompTIA Network+, or equivalent networking credentials are strongly preferred
Criminal background check, E-Verify citizenship check, and motor vehicle report required prior to employment

Nice To Haves

Experience working in an MSP environment is a plus

Responsibilities

Provide Tier 2 support for networking equipment (routers, switches, firewalls), virtualization platforms, servers, and desktops
Remediate client tickets, adhering to defined processes and service-level expectations
Perform server support, maintenance, and troubleshooting tasks
Collaborate with project management on IT projects, including network infrastructure deployments, firewall/VPN rollouts, system migrations, and upgrades
Communicate proactively with team members, management, project management, and clients to ensure issues are clearly documented, prioritized, and resolved
Maintain accountability for client issues through resolution, including proper escalation or hand-off when necessary
Ensure client satisfaction through prompt and professional service
Participate in travel assignments to support customer projects as needed