ActioNet, Inc. Careers - Tier 2 - Junior IT Specialist

ActioNet, Inc. • Washington, DC

57d • $40,000 - $46,000 • Hybrid

About The Position

ActioNet is seeking a Tier 2 - Junior IT Specialist to provide dependable on-site and remote technical support for users in Washington, DC. The ideal candidate will have an associate degree, 1-2 years of IT or help desk experience, and a strong customer service mindset. This role supports the installation, configuration, and troubleshooting of hardware, software, and network-related issues while maintaining clear documentation and following established IT procedures.

Requirements

• Associate degree in Information Technology, Computer Science, or a related discipline.
• 1-2 years of experience providing IT or help desk support in an enterprise environment.
• Basic understanding of Windows OS, Active Directory, Microsoft 365, Intune, and networking fundamentals.

Nice To Haves

• Preferred certifications: CompTIA A+, IT Fundamentals+, or equivalent.

Responsibilities

• Provide on-site and remote desk side support for end users in an enterprise environment.
• Install, configure, and troubleshoot computer hardware, software, and peripheral devices.
• Assist with system imaging, deployment, and configuration using tools such as SCCM and Intune.
• Support user account setup, password resets, and access management in Active Directory and Microsoft 365.
• Troubleshoot issues related to network connectivity, AVD (Azure Virtual Desktop) sessions, BitLocker encryption, and KVM switch connections.
• Assist with Intune Mobile Device Management (MDM) enrollment and compliance.
• Document work performed in the IT ticketing system and escalate complex issues when necessary.
• Provide user support for Microsoft Office Suite and standard business applications.
• Help maintain IT asset inventory and ensure accurate tracking of equipment.
• Support printer installation and configuration.
• Perform system updates and patching under supervision.
• Communicate clearly with end users to resolve issues efficiently and professionally.
• Follow IT security and operational procedures at all times.
• Participate in team meetings and contribute to process improvements.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees