Tier 2 FSE - Journeyman

Oneida Technology Services•Louisville, KY

4d•$20•Onsite

About The Position

Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Tier 2 FSE Journeyman in Louisville, KY. This is a fully on-site position.

Requirements

High school diploma with 0–2 years of related IT support experience (or equivalent combination of experience).
Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
Basic understanding of IT operations & maintenance (O&M) processes.
Strong customer service, oral and written communication skills.
Ability to follow documented procedures and work under supervision.
U.S. Citizen
Ability to obtain and maintain a Public Trust Clearance
HDI or SDI certification
CompTIA A+
ITIL v3 Foundation or ITIL v4

Nice To Haves

One or more of the following:
CompTIA Security+
CompTIA Network+
CompTIA Server+
Microsoft 365 Certified: Fundamentals (or equivalent)
AppleCare Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional

Responsibilities

Monitor, triage, and respond to user support requests through the ticketing system.
Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
Provide after-hours support for critical incidents and remote access or telework issues.
Prepare IT equipment for deployment, relocation, or disposal, following established policies.
Assist with workstation setups, cabling, and system installations.
Validate equipment and system performance after maintenance or installation activities.
Support diagnostics of network equipment under the direction of networking teams.
Update, track, and maintain asset inventory records.
Assist with receiving, tagging, and documenting IT equipment.
Maintain clear, timely documentation of service actions and ticket updates.
Support IT needs for staff and student training environments.
Collaborate with IT support teams to ensure consistent service delivery.
Follow established IT service procedures and best practices to ensure quality and compliance.