Tier 2 Field Service Engineer - Journeyman

Oneida Total Integrated Enterprises•Los Angeles, CA

5h•$20•Onsite

About The Position

Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Tier 2 Field Service Engineer in Los Angeles, CA. This is a fully on-site position.

Requirements

High School with 0-2 years (or commensurate experience)
US Citizen
High degree of technical proficiency
Excellent problem-solving skills and analytical abilities
Must be able to obtain and hold a Public Trust Clearance

Nice To Haves

Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
Certification in Microsoft Operating Systems
Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
CompTIA Network+
CompTIA A+
CompTIA Server+
CompTIA Security+

Responsibilities

Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Recommend systems modifications to reduce user problems.
Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
Install operating system patches, upgrades etc. via SCCM Software Center
Provide remote support services for telework/home users.
Help ensure user applications work over VPN and/or Citrix.
Manage user relocation requests
Ensure devices are properly encrypted.
Local On-Site Cabling
Provide on-site support for enterprise groups such as the network and security operation centers.
Restart network equipment, including switches and routers as directed by enterprise networking.
Replace defective network equipment.
Assist users with mobile communication devices.
Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
Assist with physical inventory as needed.
Assist with receiving and receipting property.
Process computer equipment for disposal.
Ensure disposal policies are properly employed.
Ensure all devices are fully wiped of information before leaving the facility.
Troubleshoot system problems.
Work with support staff for remote troubleshooting and repairs.
Assist in setting up presentation devices and video conferencing units.
Support pre/post application releases
Gather analyze, and report end-user support trends
Other duties as assigned