IT Field Technician - Tier 2

Fields Bmw Northfield•Northfield, IL

17h

About The Position

Fields BMW Northfield is seeking a positive team leader to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships. Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass Fields Five: Safety, Integrity, Courtesy, Presentation, and Efficiency. We have a common purpose to ensure transparency and a collaborative environment, where team members are encouraged to express their ideas and are strongly supported in promoting from within the organization. The Field Technician handles complex, escalated technical issues remotely and on-site, focusing on planned tasks, hardware deployment, and OEM tools. The role supports DMS systems (CDK/Reynolds), dealer-specific equipment, and incident response.

Requirements

IT support or field experience.
Proficient in Windows, macOS, iOS troubleshooting.
Familiar with M365, VoIP, ticketing systems.
Knowledge of DMS (CDK/Reynolds) and OEM tools.
Strong planning, vendor coordination, and multitasking abilities

Nice To Haves

IT certifications (e.g., CompTIA A+), preferred, not required.

Responsibilities

Perform on-site support for escalated issues, scheduled tasks, and OEM tools.
Deploy hardware (e.g., switches, computers, phones) without network configuration.
Conduct advanced remote troubleshooting (including DMS) and re-imaging.
Coordinate vendor site visits and assist in site surveys.
Contribute to project discovery and execution (e.g., rollouts).
Escalate directly to specialists with IT Manager oversight.
Respond promptly to critical incidents (e.g., outages) per defined response times.