Tier 2 - Desk Side Support Specialist

Ignite IT•Washington, DC

15d

About The Position

Ignite IT is seeking a Tier 2 - Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.

Requirements

Associate's degree in Information Technology, Computer Science, or a related discipline.
3+ years of progressively responsible experience in IT support and administrative roles.
Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory).

Nice To Haves

Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate.

Responsibilities

Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.
Perform system imaging, patch deployment, and configuration management using SCCM and Intune.
Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory.
Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting.
Perform administrative and clerical tasks to support IT operations and project activities.
Maintain and organize project files, reports, and technical documentation both electronically and manually.
Schedule and coordinate meetings, prepare agendas, and record minutes and action items.
Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction.
Create and maintain spreadsheets for budgeting, cost tracking, and project status updates.
Manage office calendars, meeting logistics, and travel arrangements for staff.
Support IT-related data entry, record management, and non-technical documentation tasks.
Monitor IT asset inventory and assist with procurement tracking.
Ensure compliance with IT security policies, standards, and procedures.
Mentor junior administrative and technical personnel as required.
Handle sensitive or classified materials with discretion and accuracy.
Provide word processing, spreadsheet, and database support for IT teams.
Contribute to the improvement of administrative workflows and technical support processes.