Tier 1 Technician

Lyra Technology Group•San Francisco, CA

2d•Remote

About The Position

Lyra Technology Group is seeking a Tier I Technician for their operating company, Pact-One Solutions, based in the Bay Area and Las Vegas, NV. As a Tier I Technician at Pact-One Solutions, you will interface directly with our clients at their dental practice locations across the Bay Area. As a key contributor, you’ll work on challenging network projects, troubleshoot client issues with cross-functional teams, and maintain cordial and professional client relationships. About Pact-One Solutions … With more than 20 years of experience, Pact-One Solutions is a rapidly expanding MSP IT firm with a focus on dental practices. Our passion is collaborating as a team to provide excellent client service through high-performing networks and enduring partnerships. "Think Team, Never Give Up, Do the Right Thing, Humble yet Hungry" are the guiding principles by which we operate. Your work as a Tier I Technician will include several components: Drive to client sites in the Bay Area to set up workstations, troubleshoot dental software, and fix hardware. Install, upgrade, and support Windows desktop and server operating systems. Configure, troubleshoot, and maintain: Windows Servers and desktops Active Directory Firewalls, antivirus, email, and backup systems Provide on-site support while upholding strong, professional client relationships. Coordinate with internal teams to resolve complex issues and implement projects. Work from Home: When you aren't needed in the field, you’ll be supporting clients remotely from your home office. Build Relationships: You aren't just a number here. You will get to know the doctors and office staff you support, becoming their trusted tech hero.

Requirements

At least 1 year of technical experience (Retail IT/Repair experience is a great foundation!).
Strong interpersonal skills are a must. Can you explain technical issues to a Dentist or Office Manager without using jargon?
You have a valid CA Driver's License with a clean driving record. Company car and gas card will be provided for business use.
Ability to lift up to 50 lbs. You will be moving workstations, unpacking servers, and crawling under desks to get the cable management just right.
You are eager to learn. Dental IT involves specialized equipment (sensors, X-rays, practice management software)—we can teach you the tech if you bring the attitude.
Must be willing to travel to Las Vegas for a final in-person interview and be available to spend the first month of employment in Las Vegas for comprehensive training. (Hotel accommodations, transportation and food stipend will be provided.)
Great customer service skills, with an attention to detail.
Proficient communication skills.
Successful applicants for this role must be able to pass a background check and drug test, as well as valid automotive insurance and a clean driving record.

Responsibilities

Drive to client sites in the Bay Area to set up workstations, troubleshoot dental software, and fix hardware.
Install, upgrade, and support Windows desktop and server operating systems.
Configure, troubleshoot, and maintain Windows Servers and desktops, Active Directory, Firewalls, antivirus, email, and backup systems
Provide on-site support while upholding strong, professional client relationships.
Coordinate with internal teams to resolve complex issues and implement projects.
Supporting clients remotely from your home office.