Help Desk Technician Tier 1

Peraton

3d • $51,000 - $82,000 • Onsite

About The Position

Join Peraton's mission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized by cutting-edge C2ISR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team.
We are seeking highly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance where reliability, security, and performance are paramount.
Specifically, we are looking for a TS/SCI cleared Help Desk Technician Tier 1 - Junior to support this mission at Pope Army Airfield, North Carolina.
Responsibilities:
As a Help Desk Technician Tier 1 - Junior you will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include:

Requirements

• Previous experience as a Help Desk Technician Tier 1 or similar role supporting a DoD customer at the CCMD level
• Minimum of 1 year’ experience with a BS/BA or 5 years’ experience with no degree.
• A current, active DoD security clearance at the TS/SCI level
• US citizenship is required
• DoD 8140 role for WRC: 411; Element: IT; Work Role: Technical Support Specialist; Proficiency Level: Basic / ability to obtain

Nice To Haves

• DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.

Responsibilities

• Performs initial diagnostic steps to identify the nature of the problem, following established scripts and procedures.
• Provides basic technical assistance and support for common hardware and software issues related to C2ISR systems.
• Assists users with account lockouts, password resets, and basic connectivity checks.
• Escalates complex or unresolved issues to higher-tier support personnel, providing clear and concise problem descriptions.
• Contributes to maintaining the help desk knowledge base by documenting frequently asked questions and basic resolutions.
• Gathers information from users to accurately document reported issues and system behavior.
• Ensures adherence to established help desk policies and procedures for incident logging and resolution.
• Supporting operations 24 hours a day, seven days a week, 365 days a year (24/7/365) – shift work
• Utilize the following Role Specific Tools: Service Desk ticketing systems (ServiceNow, Remedy); knowledge base repositories; remote desktop support tools (Microsoft Remote Desktop, TeamViewer); collaboration platforms (Microsoft Teams, Zoom, Outlook); PC diagnostic utilities; network connectivity testers; audio visual troubleshooting tools; inventory and asset management systems; documentation templates for procedures and trouble logs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level