Tier 1 Network Administrator

The company • Washington, DC

2h

About The Position

Arlluk Technology Solutions, a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support ATS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Arlluk Technology Solutions is seeking a Tier 1 Network Administrator to monitor our customer's network infrastructure and provide front-line support and troubleshooting. The Tier 1 Network Administrator will be the initial point of contact for network issues, outages, and service requests. Responsibilities include monitoring network performance, triaging incidents, and performing basic troubleshooting tasks based on established procedures. Additional duties involve fulfilling service requests, documenting issues, and escalating complex problems to higher-tier support teams.

Requirements

• Associate's degree in IT, computer science or related field
• 1-2 years of experience in network administration or technical support
• Basic knowledge of network protocols, devices, and monitoring tools
• Understanding of ITIL processes and service desk operations
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Attention to detail and ability to multi-task in a fast-paced environment
• Customer service mindset and professional demeanor
• Proficiency with Microsoft Office and ticketing systems
• Ability to obtain a Public Trust

Responsibilities

• Monitoring network performance
• Triaging incidents
• Performing basic troubleshooting tasks based on established procedures
• Fulfilling service requests
• Documenting issues
• Escalating complex problems to higher-tier support teams

Benefits

• health insurance
• dental insurance
• vision insurance
• 401K with company matching
• flexible spending accounts
• paid holidays
• three weeks paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees