Network System Administrator- Tier 2
About The Position
About the Role: The Network Systems Administrator is a member of the help desk team. They are responsible for resolving tier 2 level ticket requests supporting our clients. The Network Systems Administrator should deliver excellent customer service while performing quality, well documented work. Key Responsibilities and Duties: Work and complete assigned tickets according to SOPs Provide high quality written and verbal customer service Accurately track and document all work Perform technical support services in line with the technical skill requirements Setup and support physical hardware Travel to client sites to perform support when necessary Participate in on-call rotation and scheduled infrastructure maintenance
Requirements
- 1+ year experience as T2 Helpdesk Support
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- MD-102: Microsoft 365 Certified: Endpoint Administrator Associate
- Timeliness – Meets deadlines - Completes work in a timely manner.
- Reliability – Achieves commitments - Arrives to work and meetings when scheduled/expected.
- Attitude – Has a positive attitude about performing their job.
- Organization - Manages their own work and schedule
- Accountability – Takes responsibility for actions and resolves own mistakes
- Receptive – open to feedback and willing to grow and improve
- Adaptable – flexible and open to change
- Integrity – High work ethic and integrity
- Follow through – Ensures work completion
- Quality – complete all work with a high level of detail and accuracy
- Professionalism – Conduct oneself in an all-round professional manner
- Communication – Communicate effectively
- Team – Available and supportive of coworkers
- Demonstrates technical knowledge and abilities in line with role
Responsibilities
- Work and complete assigned tickets according to SOPs
- Provide high quality written and verbal customer service
- Accurately track and document all work
- Perform technical support services in line with the technical skill requirements
- Setup and support physical hardware
- Travel to client sites to perform support when necessary
- Participate in on-call rotation and scheduled infrastructure maintenance
- Prioritize and maintain a tidy ticket queue
- Notify the Helpdesk Manager when unable to complete workload
- Identify when an assignment should be escalated
- Create detailed documentation and ticket notes
- Provide high quality and timely customer service
- Meet all SLAs
- Support peers
- Travel to client sites when needed
- Complete training for and maintain awareness of cybersecurity risks including insider threat, and appropriate handling of CUI and other regulated data.
- Treat client data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it outside of OSIbeyond or client environments without written permission.
- Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies.
- Immediately follow incident response procedures when a security incident or concern is noticed.
Benefits
- Medical Insurance - OSIbeyond pays 75% of the premium for the Employee's base medical plan
- Vision and Dental Insurance - OSIbeyond pays 75% of the premium for the Employee's plans
- Life Insurance - OSIbeyond pays 100% of the premium for the Employee's plans
- Short Term Disability Insurance - OSIbeyond pays 100% of the premium for the Employee's plans
- 401K - OSIbeyond matches up to 4%
- PTO/Holidays - 9 paid Holidays and accrual based PTO which increases with tenure, new hires start out with 2 weeks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
