Tier 1 Helpdesk Associate

Dove Technologies • Florence, SC

1d • Onsite

About The Position

We are seeking a detail-oriented and organized Tier 1 Helpdesk Associate to join our team at Dove Technologies. The ideal candidate will possess strong customer service skills, critical thinking abilities, and the capacity to work effectively in a team environment. Some IT knowledge is preferred but not mandatory.

Nice To Haves

• Some IT knowledge (preferred but not mandatory)
• Strong attention to detail and organizational skills
• Excellent critical thinking and problem-solving abilities
• Ability to multi-task
• Ability to work Monday - Friday, 8:00 AM to 5:00 PM

Responsibilities

• Answer customer calls and provide professional support
• Set up and update support tickets accurately
• Perform minor troubleshooting of hardware issues
• Deliver excellent customer service
• Collaborate effectively within a team environment
• Make sound and quick decisions while assisting customers
• Maintain detailed and organized records of customer interactions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed