DMDC Tier 1 Customer Service Rep - DSC Knox (onsite)

InspiriTec•Fort Knox, KY

26d•Onsite

About The Position

TIER 1 CUSTOMER SERVICE REPRESENTATIVE – DSC (General Clerk 3) / (EEO/Disability/Vets) Successful applicant must comply with federal contractor vaccine mandate requirements. Provide support to Defense Manpower Data Center (DMDC) Customers with Technical software, hardware and networking problems.

Requirements

Customer Service
Data Entry Skills
Focus/Listening
Phone Skills
Verbal Communication
Building Relationships
People Skills
Interpersonal Savvy
Problem Solving
Multi-tasking
Advanced computer and keyboarding skills
Working knowledge of Microsoft Office programs
Minimum High School Diploma or equivalent
Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship.
Must be able to work all shifts (some weekends and holidays are required w/ a rotating schedule).

Nice To Haves

Preferred Associates or Bachelor’s Degree in any technical field. (Comptia Security plus, beneficial but not Mandatory)

Responsibilities

Resolve or escalate problems.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulate or recreate user problems to resolve operator’s difficulties.
Analyze and recommend system modifications to reduce user problems.
Maintain knowledge currency and highest level of technical skill in field of expertise.
Provide customer service for an inbound contact center environment that supports hardware, software, and network communications for Defense Manpower Data Center (DMDC) applications.
Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups.
Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors.

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