Ticketing Manager | Full-Time | Moody Center

Oak View Group•Austin, TX

1d•$55,000 - $65,000

About The Position

The Ticket ing Manager will provide Moody Center clients with comprehensive event management and ticketing services. Primary responsibilities include providing venue - specific information to promoters, event submissions, event financials, ongoing event administration, b ox o ffice operations, supervising staff, day of show production , and settlement. Product specialization will include Host, Archtics , TM1, Entry, and Account Manager . The position is to be a key contributor to the ticketing t eam. This role pays an annual salary of $55,000-$65,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 20, 2026. At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets .  We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community. Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to The University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music. We want you to join our team and create the most electric entertainment experience in the nation .

Requirements

Bachelor’s Degree in Business , Sports Management, Marketing or other related field is preferred.
3 - 5 years ’ experience with the Ticketmaster suite of products including Host, Archtics (as a super user), TM1 , TM Entry, and Mobile Technology.
Excellent verbal and written communication and documentation skills .
Experience training and managing staff.
Extremely organized and detai l - oriented , resourceful, quick learner and able to handle multiple projects simultaneously.
Proficien t with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
Skilled in conflict resolution.
Ability to work well within a team environment, yet comfortable completing tasks independently .
Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking throughout the arena.

Nice To Haves

Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is preferred .

Responsibilities

Develop and maintain excellent client relationships while meeting and exceeding client service level agreements .
M anage reporting for the venue and its p romoter clients .
Manage the use of T icketmaster p roducts and s ervices , and e nsure the venue is maximizing its use of
Provide initial venue - specific information to promoters such as venue specs and requirements, scaling s , and financials .
Submit events to Ticketmaster for programming; manage all inventory requirements, special offers , and programs on behalf of venue and promoter .
Ability to multi-task and handle multiple projects at a time in a fast paced, dynamic environment
Manage day of show bo x o ffice support for v enue, promoter , and customers with night of show settlement and reporting as .
Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels .
Serve as manager on duty for assigned events and shows.
Collaborate with arena teams such as Finance, Marketing, Premium Sales & Service, Front of House , Operations, and IT .
Perform all other duties as assigned .