Ticket Seller | Part-Time | Moody Center

Oak View Group • Austin, TX

5d

About The Position

This Ticket Seller position will be part of a busy and dynamic working environment in the Moody Center. Responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world class events. Providing Will Call service as needed. This role is supported by and works closely with the entire ticketing team.

Requirements

• High School Diploma/GED
• Previous ticketing, point of sale, customer service experience
• Must have basic computer skills and a working knowledge of Windows-based PC programs
• Ability to work well both within a team environment and independently with good decision-making capability
• Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
• Strong verbal and written communication skills
• Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously
• A high degree of personal integrity

Nice To Haves

• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable
• Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred

Responsibilities

• Accurately processes payments for tickets while following all proper Ticket Office selling and payment procedures
• Answer phone with prompt and courteous attitude as needed
• Demonstrates excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
• Facilitate night of show Will Call
• Sells tickets in Ticketmaster Host and TM1 computer programs
• Process opening and closing paperwork
• Answers questions concerning events, tickets, schedules, and gives information concerning coming attractions
• Remain current with new software/product releases
• Perform all other duties as assigned by ticketing management team
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs

Benefits

• 401(k) Savings Plan
• 401(k) matching

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED