Ticket Seller | Part-Time | Moody Center

Oak View Group•Austin, TX

5d•$15•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary This Ticket Seller position will be part of a busy and dynamic working environment in the Moody Center. Responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world class events. Providing Will Call service as needed. This role is supported by and works closely with the entire ticketing team. About the Venue At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community. Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to The University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music. We want you to join our team and create the most electric entertainment experience in the nation.

Requirements

High School Diploma/GED
Previous ticketing, point of sale, customer service experience
Must have basic computer skills and a working knowledge of Windows-based PC programs
Ability to work well both within a team environment and independently with good decision-making capability
Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
Strong verbal and written communication skills
Extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously
A high degree of personal integrity

Nice To Haves

Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable
Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred

Responsibilities

Accurately processes payments for tickets while following all proper Ticket Office selling and payment procedures
Answer phone with prompt and courteous attitude as needed
Demonstrates excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
Facilitate night of show Will Call
Sells tickets in Ticketmaster Host and TM1 computer programs
Process opening and closing paperwork
Answers questions concerning events, tickets, schedules, and gives information concerning coming attractions
Remain current with new software/product releases
Perform all other duties as assigned by ticketing management team
Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs