LN Concerts, Ticketing Co–Director
About The Position
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation is seeking a qualified individual for a Ticketing Co-Director position for the Southern California Regional division. This detail-oriented position requires excellent organizational skills, professional interaction with tour partners of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in a venue box office or similar ticketing role working with ticketing software. The ability to communicate with respect and diplomacy across all levels of business is essential to this position. Maintaining knowledge of current ticketing trends in the entertainment industry is an essential element to this position.
Requirements
- Bachelor’s degree from an accredited university or comparable work experience
- 5+ years as a Box Office Manager or Ticketing representative
- Avanced knowledge of Ticketmaster Platforms: including HOST, EMT, and TM1.
- Familiarity with Open/Third Party SoCal venues.
- Ability to create ticket scaling maps / Familiarity with CAD process for creating ISMs.
- Familiarity with AXS and other ticketing platforms.
- Experience managing a team, hiring/scheduling staff, processing payroll.
- Experience with night of show operations including advancing with venues, with key partners, organizing/processing guestlists, overseeing box office staff and ordering box office equipment when necessary.
- Familiarity in communicating and working closely with adjacent promoter teams including bookers, marketing, agents, sponsorship, and labels.
- Flexible and reliable team player that can adapt to changes in a rapidly evolving work environment
- Excellent oral and written communication skills with a track record of building strong working relationships across all levels of an organization
- Proficiency with Microsoft Office & Google Doc applications
- Self-starter with a track record of taking ownership and successfully driving projects to completion
- Must possess an elevated, proficient understanding of ticketing operations and inventory management
- Ability to work evening and weekend hours, based on the needs of daily business operations
Nice To Haves
- Previous experience in a Live Nation Role or working with Live Nation teams.
Responsibilities
- Manage a-level concert events in third party/open venues across Southern California region from start to finish.
- Oversee regional ticketing team executing large volume of events at multiple venues.
- Build events using Ticketmaster platforms.
- Monitor and maintain event inventory and seat holds, releases, flex pricing, rescaling and dynamic pricing for assigned tours.
- Communicate detailed show info with booking, touring, marketing, and venue teams.
- Implement and execute ticketing focused revenue-maximization opportunities in partnership with talent buyers.
- Work regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, venue staff, vendors, customers and affiliated parties.
- Develop strong working relationships with all key internal and external stakeholders to ensure ticketing needs are met.
- Provide mentorship and coaching to other members of the ticketing team
- Manage and process ticket requests.
- Assist financial and settlement teams by incorporating financial information into reports and interpreting ticketing audits.
- Adhere to Live Nation ticketing initiatives, programs, policies and procedures.
- Work from office and on-site at venues in the Los Angeles area.
Benefits
- HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- WEALTH: 401(k) program with company match, stock reimbursement program
- FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- OTHERS: Volunteer time off, crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
