Ticket Writer

Caesars Entertainment•Chester, PA

8h•Onsite

About The Position

• Writes tickets and processes cash winning tickets • Handles customer questions and disputes • Counts cash at the beginning and end of each shift • Ensure all customers, whether regular or infrequent, are made to feel welcome at all times • Carry out engaging conversations and provide friendly service to customers • Show patience with customers who do not wager regularly; take the time to explain how wagering works • Adhere to all rules and regulations set forth by the company and the regulatory body • Calls for MTL support when writing bets requiring MTL paperwork • Anticipate and act on the needs of the customer, seek and respond to feedback • Ensure all issues effecting the customer experience in the sports book are reported promptly • Undertake additional tasks contributing to the operations of the sports book, as requested • This position will be employed by American Wagering, Inc. At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

Requirements

Genuinely interested in working with and helping customers
Excellent communication skills
Prefer working as part of a team
Well-presented, polite, tactful and friendly
Numerate, lively and quick-thinking
Resolve complaints and difficult situations in a calm and patient manner
Enjoy promoting products and services confidently
Gather and act on customer feedback effectively
Prioritize quick, effective speed of service
High standards, initiative, pro-activity and professionalism
Flexible to perform different tasks and follow procedures correctly
Full of drive and enthusiasm for your own development
Must be able to stand for extended periods of time.
Must be able to lift, pull or push 25 lbs.
Must be able write for extended periods of time.
Must be able to twist, bend or reach with no significant boundaries.
This position may be exposed to a smoke-filled environment

Responsibilities

Writes tickets and processes cash winning tickets
Handles customer questions and disputes
Counts cash at the beginning and end of each shift
Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
Carry out engaging conversations and provide friendly service to customers
Show patience with customers who do not wager regularly; take the time to explain how wagering works
Adhere to all rules and regulations set forth by the company and the regulatory body
Calls for MTL support when writing bets requiring MTL paperwork
Anticipate and act on the needs of the customer, seek and respond to feedback
Ensure all issues effecting the customer experience in the sports book are reported promptly
Undertake additional tasks contributing to the operations of the sports book, as requested