Sportsbook Ticket Writer

Snoqualmie Casino & Hotel • Snoqualmie, WA

17h • $21 - $22

About The Position

Provide guests with exceptional guest service through Sportsbook transactions. Guest interactions include recording sports wagers, handling cash transactions and paying out winning wagers. Assisting guests with understanding sports betting terminology and betting options.

Requirements

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Previous guest service experience.
• Demonstrated proficiency with software interaction and menu navigation
• Ability to provide quick, accurate, and efficient service while facing short-term deadlines
• Ability and desire to grow sports betting knowledge
• Ability to understand and follow State, Federal, Sportsbook and Title 31 compliance and regulations.
• Able and willing to work any shift especially weekends.
• Must have excellent oral and written communication skills.
• Able to work effectively with all departments.
• Genuine interest in sports and gaming

Nice To Haves

• Previous sportsbook or casino experience
• Six (6) months cash handling experience with multiple transaction types

Responsibilities

• Process and record all guest transactions at the Sportsbook windows.
• Understand, support and explain all Sportsbook content, promotions, betting events, and betting odds as expected.
• Operate wagering terminal and perform machine maintenance, including but not limited to loading new tickets and keeping the area free of all debris.
• Explains the rules and variations of betting at players request, answers players questions and assists them with the game/race in order to provide adequate customer service and promote betting activity.
• Pays all winning bets according to proper odds, to ensure that winning players receive accurate payments.
• Balances the money with ticket sales and payments to winners in order to ensure that all monies are accurately accounted for at the end of each day.
• Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed.
• Assist supervisors in identifying guests with special needs or liberal betting to ensure the protection of the company assets and best guest service possible.
• Observe and report unusual or suspicious wagering patterns or transactions.
• Adheres to all casino & hotel policies as well as Federal, State, and gaming regulations.
• Follow business processes and procedures to enhance speed, quality and efficiency throughout working day.
• Maintains visibility and accessibility to guests and staff; maintains effective communication with all staff to ensure room is performing at established standards.
• Interact with Sportsbook Supervisor, Sportsbook Manager and Risk Management and Trading Service partners to maximize profitability.
• Other duties and responsibilities as assigned.

Benefits

• Competitive Pay: Starting salary range of $20.86/hr. - $21.90/hr., depending on experience, with career growth potential up to $27.58/hr. through annual performance-based merit increases.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED