Ticket Taker Manager - SPAC

Live Nation Entertainment•Saratoga Springs, NY

2d•$20 - $25

About The Position

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHAT WE VALUE Safety First: Ensuring a safe environment for both employees and guests is our top priority. Care: We believe in showing care in everything we do. Encore: Creating moments of service excellence for everyone. Efficiency: Staying organized and efficient allows us to deliver the best experiences.

Requirements

Must be at least 18 years of age.
Must pass a pre-employment background check.
Combination of 1-3 years’ experience in a comparable role.
At least 2 years of experience in Guest Service and communications.
A positive outlook, strong communication skills including public speaking or meeting facilitation skills and the ability to engage others.
Must be able to maintain composure and organization in an often hectic and loud environment.
Able to de-escalate high stress situations.
Excellent verbal, written and interpersonal communication skills.
Acute sense of judgment, tact and diplomacy.
A strong sense of teamwork and ability to execute programs.
Position requires constant walking, climbing stairs, lifting and carrying 30 lbs.+ and occasional sitting.
Ability to work weekdays, weekends, and holidays, including late evenings

Responsibilities

Interviews, selects, trains, and supervises ticket taker staff to ensure maximum guest satisfaction.
Organizes and conducts meetings and communicates pertinent information to the staff.
Schedules and directs staff in their work assignments.
Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
Investigates and resolves all guest complaints.
Interacts positively with guests to maintain guest loyalty.
Other tasks as assigned by Venue Management.
Work with scheduling payroll administrator to ensure that all staffing needs are met.