Ticket Taker And Usher Supervisor For Music Venue

Live Nation Worldwide•San Bernardino, CA

7h•$17 - $20•Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB US Concerts is seeking a Guest Services Supervisor. The Guest Services Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Guest Services team within the venue. Duties may also include management functions. WHAT THIS ROLE WILL DO Direct and supervise Guest Service staff and other employees performing similar services as directed. Provide exceptional guest service by greeting and assisting guests and responding to guest inquiries and complaints. On an ongoing basis, leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details. Assist with managing breaks. Assist management to ensure compliance with all venue policies and procedures to include all safety regulations. Oversee productivity and work assignments of the Guest Services staff and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift. Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc. Assign and schedule team members to specific duties. Other tasks as assigned by the Guest Services Manager.

Requirements

High School Diploma or equivalent
At least 2 years in Guest Service and communications
Creative thinker and problem solver
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strong sense of teamwork and ability to execute programs
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

Responsibilities

Direct and supervise Guest Service staff and other employees performing similar services as directed.
Provide exceptional guest service by greeting and assisting guests and responding to guest inquiries and complaints.
On an ongoing basis, leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.
Assist with managing breaks.
Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.
Oversee productivity and work assignments of the Guest Services staff and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.
Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
Assign and schedule team members to specific duties.
Other tasks as assigned by the Guest Services Manager.