Ticket Seller - Virginia Beach Sports Center

Sports Facilities Company•Virginia Beach, VA

42d•Onsite

About The Position

Virginia Beach Sports Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Virginia Beach, VA. You will join a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Virginia Beach Sports Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Ticket Seller provides the first point of contact for all guests. The Team Member will handle all tickets for public and private events held at VBSC or any other designated facility as necessitated by promoters renting the facilities.

Requirements

High school diploma or equivalent
Ability to follow oral and written instructions
Ability to effectively communicate with guests
Ability to make rational decisions and assist customers with problem-solving
Must be available nights, weekends, and holidays
Ability to work a flexible schedule and be prompt for scheduled shift
Must have customer service experience
Must have excellent verbal and written communication skills
Ability to work independently or in a group setting, accept responsibility for designated assignments and exercise judgement and initiative
Ability to multitask and work in a high pressure and fast paced environment
Acts as liaison between the facility and clients, ensuring al clients' requirements are met and facility rules, regulations and policies are adhered to
Must be able to lift and/or move up to 25 pounds waist high
Working environment is fast-paced
Prolonged period of sitting at a desk
Will be required to operate a computer

Responsibilities

Courteously engaging with the public face-to-face or via telephone
Provides information to the public regarding tickets and facility
Manages the "will-call" portion of the box office
Assists guests with ticketing issues and complaint resolution
Reprints orders as needed
Maintains a professional and polite relationship with team members, clients, and the public
Maintains work area in a professional, neat and clean manner
Assists all event team members and management with any additional duties
Adheres to all policies and procedures of the facility
All other duties as assigned by management