Ticket Seller 2 (Resource Employee), LA Memorial Coliseum

University of Southern California•Los Angeles, CA

10d•$24•Onsite

About The Position

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values. As the home for USC Trojans football since 1923, the Los Angeles Memorial Coliseum also plays host to concerts, international soccer matches, food festivals, and numerous other events. The Coliseum just completed a $315 million-dollar renovation that will usher in a new era of service as we continue to strive to be “The Greatest Stadium in the World.” We are seeking Ticket Seller 2 (Resource Employee) to join our rapidly growing team. Resource employees are hourly, non-exempt employees and cannot work for the university more than 1,000 hours within a rolling 12-month period. The Opportunity: This position provides a higher level of Ticketmaster experience, responsible for conducting in-person and by-phone ticket sales using the Ticketmaster ticketing system, balancing, and accounting for cash and charge/debit receipts for daily sales transactions and organizing and distributing "will call" tickets. The Ticket Seller also communicates effectively and maintains high standards of customer service during all sales transactions, responds to customer inquiries regarding building information, directions, event seating, ticketing, parking, and general concerns during the sales process.

Requirements

High School diploma or equivalent.
Ticketmaster experience required
Prior sales and customer service experience; ticketing sales is preferred.
Experience handling/reconciling cash and the ability to calculate money with efficiency and accuracy.
Strong, professional communication skills.
Basic computer knowledge.
Ability to work independently, prioritize and meet strict deadlines
Understand both verbal and written instructions in English

Responsibilities

Ticket Selling
Will Call Processing
promoter requests
Receive and process counter, phone and mail ticket orders using various aspects of the ticketing system.
Follow proper cash handling procedures regarding money and ticket reconciliation after every work shift.
Provide accurate facility information and exceptional customer service to all customers.
Performs other related duties as assigned or requested.
The University reserves the right to add or change duties at any time.

Benefits

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees!
We offer a wide variety of benefits and programs that support our staff and their families.
For more information please visit https://employees.usc.edu/benefits-perks.
This support advocates work-life balance and employee well-being.
As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research.
Will you be one?
Join us!
FIGHT ON!