Ticket Sales Representative, Bowman Gray Stadium

NASCAR • Winston-Salem, NC

1d • Onsite

About The Position

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow. Bowman Gray Stadium is hiring for Ticket Sales Representatives. This position will be responsible for selling event tickets to companies and individuals via walk-in customers on race day. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with ticket purchases. Educate customers about event details, including race schedules, seating arrangements, parking information, and venue amenities. Handle customer complaints or concerns professionally and escalate complex issues to management as needed. Conduct in person sales. Maintain accurate records of ticket sales transactions, including sales volumes, revenue generated, and payment methods. Coordinate with event organizers, marketing teams, and other stakeholders to ensure seamless ticketing operations before, during, and after racing events. Assist with event setup, including the preparation of ticket booths, signage, and promotional materials as needed. Organize and distribute "will-call" tickets. Describe venue layouts and seating locations. Call customers to advise of event changes and/or cancellations; as may periodically be required. Respond to customer inquiries with accurate up-to-date information. Provide superior customer service. Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication. Deal professionally, courteously and tactfully with the public and coworkers. Other duties as assigned. Approximate Travel - 0%

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Minimum 18 years of age.
• Strong interpersonal skills with the ability to engage with diverse audiences in a dynamic environment.
• Excellent communication and persuasion skills, with a friendly and approachable demeanor.
• Basic math skills and proficiency in handling cash transactions accurately.
• Proficiency in computer software for ticketing systems, sales tracking, and data entry.
• Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced environment.
• Professional demeanor and appearance, with a positive attitude and enthusiasm for providing exceptional service.
• Ability to work outdoors in changing weather conditions.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, in alignment with the race schedule and event calendar.
• Dependable and punctual, with a commitment to fulfilling assigned shifts and responsibilities according to the race schedule and event calendar.
• Reliable transportation to and from the track location.
• Pass background screening.

Nice To Haves

• 1-2 years’ event staffing or ticket sales experience preferred.

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with ticket purchases.
• Educate customers about event details, including race schedules, seating arrangements, parking information, and venue amenities.
• Handle customer complaints or concerns professionally and escalate complex issues to management as needed.
• Conduct in person sales.
• Maintain accurate records of ticket sales transactions, including sales volumes, revenue generated, and payment methods.
• Coordinate with event organizers, marketing teams, and other stakeholders to ensure seamless ticketing operations before, during, and after racing events.
• Assist with event setup, including the preparation of ticket booths, signage, and promotional materials as needed.
• Organize and distribute "will-call" tickets.
• Describe venue layouts and seating locations.
• Call customers to advise of event changes and/or cancellations; as may periodically be required.
• Respond to customer inquiries with accurate up-to-date information.
• Provide superior customer service.
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
• Deal professionally, courteously and tactfully with the public and coworkers.
• Other duties as assigned.

Benefits

• We offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED