Ticket Sales Coordinator | Part-Time | Providence College

Oak View Group•Providence, RI

14d•$17 - $21

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary The Ticket Sales Coordinator will work as a member of the Sales team whose purpose is to drive revenue for all facets of the venue and Athletic department. Responsibilities will shift throughout the seasons between all aspects of ticket sales and service. This role pays an hourly rate of $17.00-$21.00 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 13, 2026. About the Venue The Amica Mutual Pavilion opened on November 3, 1972. Since then, more than seven million fans have passed through its turnstiles to watch Providence College Men’s Basketball. Formally known as the Providence Civic Center (1972-01) and the Dunkin’ Donuts Center (2001-22), the building gained its corporate sponsorship in 2001 and became affectionately known as “The Dunk”. In 2022, Amica Mutual Insurance Company purchased the naming rights and the building was referred to as “The AMP.” Providence College has hosted NCAA Men’s Basketball Tournament games on multiple occasions and the AMP is next slated as a host site in 2025. The Friars have also competed in the NCAA Men’s Ice Hockey Tournament at the Dunk on several occasions. In 2008, the building underwent an $80-million renovation, which enhanced almost every aspect of the arena. The summer of 2022 saw the beginning of what will be a multi-million dollar, multi-year investment in building improvements, starting with a completely renovated Friars’ locker room, a new basketball court, seating bowl upgrades, as well as other areas of the arena. These enhancements ensured the Friars will continue to play in a top-notch basketball arena for years to come. The Providence Friars are the intercollegiate athletic teams that represent Providence College, located in Providence, Rhode Island. They compete in the Big East Conference (NCAA Division I) for every sport except for ice hockey, where they compete in Hockey East. The Big East Conference was founded in 1979 by former athletic director and men's basketball coach Dave Gavitt. On December 15, 2012, Providence and the other seven Catholic, non-FBS schools announced that they were departing the Big East for a new conference; on March 7, 2013, it was officially confirmed that Providence's new conference would operate under the Big East name. The women's volleyball team, which had been an associate member of the America East Conference before the Big East split, remained in that conference for one more season before joining the Big East for the 2014 season. The school's men's and women's sports teams are called the Friars, after the Dominican Order that runs the school.

Requirements

Bachelor's Degree from an accredited college or university with major course work in Marketing, Public Relations, Communications, Hospitality/Sports Management, Business or a related field is preferred
Prior ticket sales and service experience preferred
Self-starter with a desire to succeed and a positive attitude
Comfort with making outbound phone calls in a professional and friendly manner
Ability to work flexible hours, including nights, weekends, and holidays
Passion for creating memorable experiences for people
Excellent interpersonal and communication skills
Strong organizational, planning, and time management skills; ability to multitask
Strong leadership skills with an aspiration to improve sales techniques and processes
Proficiency in CRM, Adobe, Google, and MS Office programs
Can interact successfully with groups from diverse backgrounds
Flexible-must be available to work evenings, weekends, and all event days as assigned
Team player who is creative and a proactive problem solver

Responsibilities

Service and manage all accounts you oversee
Actively prospect new business opportunities by reaching out to URI Athletics fans and local businesses
Keep accurate CRM records and perform necessary follow-ups with customers to close sales
Develop and implement creative strategies to drive ticket sales and enhance customer experiences
Provide exceptional customer service to corporate groups and all clients
Perform grassroots marketing activities at various locations across greater New England to drive fan development and sales lead generation
Collaborate with departments such as Box Office, Marketing, Event Services, Catering, Operations, and Ticket Operations to ensure efficient quality servicing of accounts and share best practices to support team goals
Assist with processing sales transactions through Paciolan
Contribute to the positive culture of the sales team by actively participating in meetings and training sessions
Achieve and exceed daily, weekly, monthly, and annual activity/revenue goals
Facilitate special projects and other duties as assigned
Involvement with game day responsibilities, including ticket sales, engaging prospective clients, promotions, and sales