Ticket Operations Seasonal Associate

Philadelphia Eagles • Philadelphia, PA

5h

About The Position

The Ticket Operations Seasonal Associate will learn the intricacies of an NFL Ticket Operations Department and Stadium Ticket Office. This position assists in the development and ticketing execution of Philadelphia Eagles games and large-scale special events. Associates will utilize the Archtics ticketing system daily for season ticket member account management, event creation, reporting, account updates, and order processing while helping to deliver excellent service to Eagles fans and season ticket members.

Requirements

• Must be a recent or upcoming graduate who has completed within the previous eighteen months, a technical, associate, bachelors, or graduate degree (eligible graduation years 2025-2026) or an individual that has been discharged from the military within the last 18 months (2025-2026).
• Excellent verbal, written, and interpersonal communication skills.
• Excellent organizational, planning abilities and multitasking skills.
• Ability to maintain confidentiality of all business matters

Nice To Haves

• Previous experience within ticketing, including knowledge of programs such as Archtics and Salesforce, is preferred but not required.

Responsibilities

• Assist the Ticket Operations Managers in executing tasks leading up to and during all Philadelphia Eagles games
• Assist the Ticket Operations Managers in the planning and execution of special events at Lincoln Financial Field including concerts, soccer matches, Temple Football, Eagles kids club events, and Eagles-related special events
• Learn and use the Archtics ticketing system and TM1 for account management, event creation, reporting, account updates, and order processing
• Assist in training and management of academic interns positioned in the Ticket Office Call Center helping with day-to-day operations and incoming calls and emails
• Provide customer service to Eagles Season Ticket Members via phone, email, and in-person at our ticket windows
• Learn and use the Salesforce CRM to assist with ticket fulfillment and data processing for the Premium Sales and Services Team
• Help organize and input incoming payments throughout the Season Ticket Member invoicing and renewal period
• Assist with data entry including SBL information, customer information, and financial information
• Manage and maintain season ticket member files and customer hard file system
• Assist with office and ticket window set up for all events
• Work all events at Lincoln Financial Field assisting with ticket office operations

Benefits

• On-site subsidized cafeteria
• Free secured parking
• Easy access to public transportation
• On-site fitness facilities
• Participation in employee engagement activities
• Access to online learning platform
• Eligible to elect medical coverage
• This is a non-exempt, temporary, seasonal position
• Eligible to receive a $1,000 stipend for those relocating or traveling outside of a 50- mile distance

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree