Ticket Operations Representative
About The Position
A great experience starts with you! Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center. Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. The Ticket Operations Representative is a full-time position that supports the ticketing needs of the Anaheim Ducks Sales Department as well as the Honda Center Premium Department. This position assists in the day-to-day operation of the Anaheim Ducks and Premium Ticket Operations Department in the areas of suites, club seats, season seats, partial plans and single day event tickets.
Requirements
- College degree preferred
- Basic level knowledge of Microsoft Excel required
- Demonstrated professionalism
- Technical knowledge of the Ticketmaster Archtics system preferred
- Able to work a flexible schedule, evenings, weekends and some holidays
- Able to work well with internal and external customers and demonstrate exceptional guest service skills over the phone and in-person
- Able to handle multiple tasks and work under pressure
- Knowledge, Skills and Experience Education - High School Diploma or Equivalent
- Experience Required - 0-1 Year
Nice To Haves
- College degree preferred
- Technical knowledge of the Ticketmaster Archtics system preferred
Responsibilities
- Process ticket orders received from sales department in Archtics, including rental suites, season, partial plan, SRO, and club tickets
- Build ticket accounts, process payments and distribute tickets and ticket packages; including the Premium monthly mailing
- Generate ticket data reports using Excel on an as needed basis
- Assist with invoicing and payment reconciliation from Premium and Ducks ticket holders
- Work Honda Center events as the Premium Ticket point of contact along with assisting in the Box Office on Ducks game days; operate a game day Will Call window and act as initial level of problem resolution at Will Call
- Process season ticket upgrades at annual Select-A-Seat event
- Maintain accurate files of all correspondence and order forms for premium accounts, season accounts and all other ticket orders
- Provide excellent customer service for Premium clientele and Anaheim Ducks season ticket members; assist in resolving ticketing problems, guest complaints, etc.
- Perform duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
