Manager, Ticket Operations

University of Denver•Denver, CO

11d•$62,000 - $65,000•Onsite

About The Position

At the Division of Athletics, we build Pioneers for Life through excellence, character, and connection. We operate with a championship mindset; and we create and foster a winning culture every day. Inspired by our location in the Rocky Mountain West, we always find a better way forward; we work with optimism, passion, grit, and integrity. We forge lasting relationships one interaction at time; and our value to the University of Denver is the degree to which we offer connection points to a broad community. That's why were always looking ahead, and not just to the next championship or what's next in sports and wellness. Were also looking at what's next for you and how we can help you build a career you're proud of. The University of Denver has a proud athletic tradition that compliments the school’s academic endeavors. In its history, DU has won 35 national championships and enables student-athletes to compete on 18 Division 1 teams. The Pioneers pursue championships, excel academically, and represent both the University and their respective conferences to the best of their abilities. Position Summary The Director of Ticket Operations is responsible for the day-to-day operations of the Ritchie Center Box Office. Responsibilities include, but are not limited to, providing the highest level of customer service to all internal and external customers, managing opening and closing procedures of the Box Office, management of game night events and select on sale dates, processing daily deposits, training part-time employees and processing ticket requests.

Requirements

Excellent organizational and interpersonal skills required
Customer service principles
Analyzing and interpreting policies, practices, and procedures
Addressing difficult situations in a constructive manner
Design creative solutions to challenges within the Division and across the University
Handle sensitive and confidential matters and situations
Bachelor’s degree
Minimum three (3) years of experience in ticket sales operations

Nice To Haves

Master’s degree
Paciolan experience
Banner experience

Responsibilities

Direct Ritchie Center Box Office daily operations
Prepare various internal and external financial reports
Manage all accounting functions within the division, including budget transfers, payroll deductions, refund checks, etc
Manage ticketing for all external events
Manage all internal (campus wide) ticket needs for the Division and act as ticket liaison for campus
Manage any taxation considerations for employees of the Division from comp ticket requests
Assist Aspire with annual season ticket campaign
Oversee event ticket implementation from set-up to closing report
Establish customer service standards for internal and external customers