Ticket Operations and Data Analytics Intern (Staff Wage)

State of Virginia•Charlottesville, VA

36d

About The Position

The Athletics Ticket Office strategies reflect a concerted effort to provide excellent customer service, maximize ticket sales revenue, and increase attendance at athletics-related events to support the Department of Athletics and its mission.

Requirements

Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
Ability to understand, speak, and write to convey messages and correspond in an articulate and professional manner.
Possess public communication skills that allow professional representation of the University of Virginia to a variety of business, government and community customers and associates.
Able to communicate effectively over the phone, in person, email, etc.
Strong organizational and computer skills.
Intuitively able to reason, analyze information, and apply judgment to solve problems both routine and complex in nature.
Able to perform well under stress and maintain a positive attitude.
Required to travel to locations on and off Grounds.
Able to stand for hours at a time at both indoor and outdoor events
Will be required to sit to perform deskwork and type on a keyboard.
Regularly required to listen and speak to effectively communicate orally.
Regularly required to stand, walk, and climb stairs to move about the facilities.
Handle materials, reach overhead, kneel, or stoop to perform tasks.
Regularly lift 40 or fewer pounds.
Education: High School Graduate or Equivalent.
Experience: None.
Licensure: None.

Nice To Haves

Data software management
Experience in customer service via in-person and over the phone
Experience in a Division 1 Athletics Department.
Working towards a bachelor's degree from an accredited college or university.

Responsibilities

Assist with athletic and university ticketed events including event set-up and breakdown of assigned events.
Ensure a high level of customer service is maintained both in the office and during events.
Assist in the renewal process for season tickets with an emphasis on client retention.
Assist in the data-driven decision-making process by building sales and revenue reports - proficiency in Microsoft Excel is preferred.
Assist in maintaining precise data and financial records for the Athletics Ticket Office and Virginia Athletic Foundation.
Provide exemplary customer service through phone, face-to-face, live chat, text, and email interactions in a timely and professional manner.
Assist with daily maintenance of ticket system software and office equipment.
Process ticket orders using ticket software and equipment.
Office errands and other duties as needed for the department.
Works effectively as a team member.