Ticket Office Show Supervisor

Seattle Symphony Orchestra Inc • Seattle, WA

2d • Onsite

About The Position

The Ticket Office Show Supervisor will assist with running the Ticket Office for Seattle Symphony (SSO) and Benaroya Hall Music Center (BHMC) events in a high-volume, fast-paced environment. Duties include, but are not limited to, supervising Ticket Office staff during symphony and other shows, providing excellent customer service, and operating in a financially sound manner to meet the needs of the SSO and BHMC, its presenters and patrons.

Requirements

• Ticket office experience strongly preferred.
• Previous supervisory experience.
• Excellent customer service skills and strong attention to detail.
• Strong communication and interpersonal skills along with the ability to prioritize various competing tasks and requests.
• Ability to maintain composure and perform as a team player in a fast-paced environment.
• Evenings, weekends, and holidays required.
• Experience in Microsoft Excel, Word, and Outlook, as well as Tessitura Ticketing strongly preferred.

Responsibilities

• Acts as Show Supervisor of Ticket Office Representatives for SSO and BMHC events, implementing Ticket Office show procedures from show set-up through closing.
• Sends all necessary reports to other departments providing up to date Ticket Office information and send a night of show report summarizing the events.
• Acts as primary contact with the Front of House Manager during events and works in conjunction with them to provide an exemplary customer service experience.
• Resolves customer inquiries, issues, and complaints in a timely manner.
• Coordinates and fulfills auction requests via the Auctions Inbox and Community Connection requests with Education & Community Engagement. Process third party sales, complimentary tickets, and other orders as needed by management and other departments.
• Monitors all credit card and cash transactions for Ticket Office operations.
• Participates in department meetings and share information with Ticket Office staff.
• Assists in processing subscription and single ticket sales for all SSO, NGL and BHMC programming.
• Assists with the daily flow of phone calls and mail printing and processing.
• Maintains high standards of customer service.
• Other duties as assigned.

Benefits

• Excellent Medical, Dental and Vision Insurance (PPO, low deductible)
• Employer paid Long-Term Disability, AD&D and Life Insurance
• Employer paid ORCA pass for Metro, Sound Transit, the WA State ferries, or other public transport system or onsite parking
• 403b retirement savings plan with employer matching at 1 year
• 10 days Vacation Time, 10 days Sick Time
• 2 personal days
• 11 paid holidays per year
• Your birthday off!
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees