Ticket Office Representative | Part-Time | Iowa Events Center
About The Position
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Ticket Office Representative is a part time, on call per event employee who is responsible for the processing and distribution of ticket sales in an accurate and timely manner at all Iowa Events Center facilities. Responsible for providing accurate information to the general public, addressing any concerns and is committed to superior customer service.
Requirements
- High school diploma or equivalent
- Prior sales, cash handling or customer service experience
- Ability to work independently and as part of a team
- Must be able to communicate clearly and concisely in the English language, both orally and in writing
- Ability to safely and accurately handle and account for moderate sums of money
- Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
- Excellent computer and data manipulation skills; including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
- Must be available to work a flexible schedule including long hours, nights, weekends and holidays as needed
Nice To Haves
- Ticketing sales experience highly desired
- Knowledge of Paciolan highly desired.
Responsibilities
- Receive and process in person, phone and mail ticket orders using various aspects of the ticketing system
- Follow proper procedures regarding money and ticket reconciliation after every work shift
- Provide accurate Iowa Events Center information and superior customer service to patrons
- Maintain work spaces and supplied for department in a net and orderly fashion
- Answer phone and provide event information to customers
- Must be familiar with and enforce ticket office rules and regulations
- Accurately sorts and organizes will call tickets by event and last name
- Provide excellent customer service assistance to internal and external clients
Benefits
- 401(k) Savings Plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
