Ticket Office Manager

Legends Global • Bemidji, MN

2d

About The Position

The Ticket Office Manager is responsible for overseeing the daily operations of the box office, ensuring the efficient and effective management of ticketing functions for all events. This role involves coordinating all ticketing-related activities between promoters and venue personnel, while maintaining the highest level of customer service and operational accuracy.

Requirements

• Previous experience in box office management, event coordination, or related field preferred.
• Strong familiarity with ticketing software, including Ticketmaster and AXS systems.
• Exceptional organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong leadership and interpersonal skills, with the ability to work effectively with diverse teams.

Responsibilities

• Oversee the daily operations of the box office, ensuring smooth and efficient ticketing services for all events.
• Serve as the primary liaison between promoters, venue staff, and the ticketing company. Coordinate ticketing information, including but not limited to final seating configurations, pricing, inventory management, and ticket order processing.
• Maintain event information within the ticketing software, including final scaling, seating configurations, building events, placing holds, managing inventory during the on-sale period, creating offers, and processing ticket orders.
• Prepare day-of-show settlement reports, ensuring accuracy and timely delivery of requested ticketing reports to promoters and internal finance department.
• Establish and maintain comprehensive event files, including seat holds for the venue and promoters, event audits, ticket build instructions, and other essential documentation.
• Assist in the hiring, training, and development of part-time box office staff, ensuring adherence to best practices and implementation of evolving technologies within the ticketing environment.
• Provide scan counts to promoters as requested during ingress and maintain open communication with all venue departments to meet operational needs.
• Demonstrate exceptional rapport with clients, venue tenants, and internal departments. Respond promptly and professionally to inquiries and service requests from clients, partners, and facility teams.
• Handle most box office inquiries and issues independently, ensuring resolutions are provided efficiently and effectively.
• Accurately sell tickets via Ticketmaster and AXS ticketing systems, offering outstanding customer service to all guests and patrons at the venue.
• Be available to work nights, weekends, and occasional holidays to accommodate event schedules and staffing needs.
• Contribute to the development and implementation of a strategic plan to continuously improve box office operations and customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed