Ticket Office Intern (Club)

Keeneland Association Inc • Lexington, KY

48d

About The Position

Keeneland Association, a leader in Thoroughbred Racing & Sales, is seeking quality candidates for a paid internship in the Ticket Office for the upcoming academic year. Under the direction of the Ticket Office Manager, with specific supervision provided by his/her designees, assisting in the coordination and operations of ticketing and admissions functions for the upcoming Race Meets.

This internship is designed to expose the individual to all aspects of ticket operations, while using the Etix ticketing system. The objective of the internship is to help the individual learn all aspects of ticketing for thoroughbred racing, including customer service management, day-to-day operations, race day management, and a greater understanding of the Patron Experience department as a whole.

Throughout the year interns will have the opportunity to participate in educational and interactive career development programming, as well support other departments including Promotions, Marketing, Guest Services, Special Events, Sponsorship and Hospitality.

Requirements

• Sports Administration, Sales, Marketing, Communications or related business majors preferred.
• Previous ticket office experience would be beneficial.
• Willingness to learn Etix ticketing software.
• Competent with Microsoft Outlook, Excel, and Word.
• Ability to work collaboratively with others as a Keeneland team member.
• Flexibility for accepting unique task assignments as needed.
• This position requires the flexibility to work extended hours, including nights, and weekends in addition to weekly office hours. Must work Fridays, Saturdays and Sundays during the Fall and Spring Meets.

Responsibilities

• Assisting Ticketing and Admissions Coordinator with gates operations, monitoring patron flow and general patron experience operations.
• Assisting with the daily operations of the Ticket Office and Admissions. This would include answering customer service emails, selling tickets, processing ticket sales, and assisting patrons. Other duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1-10 employees