Ticket Office Associate

Trinity Repertory Company•Providence, RI

7d•$16

About The Position

Under the general direction of the Ticket Office Manager & Assistant Ticket Office Manager, the Ticket Office Associate is responsible for general ticket office operations and ticketing transactions. Weekends required.

Requirements

One or more years of professional experience in customer service; strong administrative and organizational skills; interest and/or involvement in an arts related enterprise; or equivalent combination of education and experience, box office experience is a plus.
Ability to effectively respond to questions from groups of managers, employees, patrons, and the general public in writing, by telephone, and through face-to-face conversation.
Ability to work with simple mathematical concepts.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
MS Office Suite, G Suite, Collaboration Software (Microsoft Teams, Slack), File Sharing Software (Dropbox, One Drive)
Must be able to remain in a stationary position for prolonged periods of time.
Must be able to regularly ascend and descend stairs.
Must be able to regularly move about inside office spaces to access file cabinets, office machinery, etc.
Must have the physical ability to regularly operate a computer and other office productivity machinery (printer, scanner, copier).
Employees must be able to work nights and weekends and holidays 100% of the time.
Trinity Rep is a collaborative work environment, and employees are expected to be open and willing to collaborate across departments and teams.

Nice To Haves

box office experience is a plus.

Responsibilities

Ensuring that patrons and community members have an exceptional, welcoming, and inclusive experience when attending or interacting with Trinity Rep.
Providing a high level, concierge-style customer service to patrons and visitors.
In-bound and out-bound subscription and ticket sales and service.
General informational calls.
Creating personalized moments of patron appreciation, such as giving handwritten notes, flowers, treats, etc. as appropriate.
Processing and fulfilling ticket sales through various communication channels
Assisting patrons with ticket exchanges and other requests
Working will-call for performances
Responding to mail and email inquiries
Providing database cleanup
Assisting in the preparation for mass ticket mailings