Ticket & Gate Agent - Summer Seasonal

Jackson Hole Mountain Resort

5d • Onsite

About The Position

The purpose of the Ticket Agent position is to assist all JHMR guests by filling the role of selling tickets and passes and checking mountain access at the radio frequency identification (RFID) gate monitoring system to provide a superior guest experience.

Requirements

• Excellent communication skills
• Guest centric mindset
• Team player, but also able to work independently
• Can operate under pressure
• Detail oriented

Nice To Haves

• Skiing/snowboarding ability preferred if working at upper gates
• Knowledge of RFID preferred
• Computer skills preferred

Responsibilities

• Greet and direct guests
• Provide pertinent mountain information
• Accurately capturing guest’s information
• Ensuring required Release of Liability documents are properly signed
• Accurately receive guest payment by processing credit cards, taking cash and making change as needed, or receiving other forms of payment
• Check guests’ mountain access at lift entrance gates
• Greeting guests as they pass through gates and assisting when issues arise
• Assisting Hotseat Operators to fix pass and ticket issues
• Monitor Ski Data Gates on tablet to prevent potential fraudulent use
• Properly alerting Supervisors or Security of fraudulent pass use
• Clearing snow in and around lift mazes
• Answering phones, voicemails and emails

Benefits

• Pass for summer activities, including bike park, and sightseeing
• F&B and retail discounts
• Health and wellness discounts
• Bike tune and repair discounts
• Indoor and outdoor environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees